Terms of service

The service

Taxi4Pets provides door-to-door transport for pets and their owners between the UK and Europe, and within the UK. Journeys run either with the owner (or their authorised companion) travelling in the vehicle, or as pet-only transport arranged in line with the applicable UK and EU animal transport rules; the requirements for each are confirmed at booking.

Quotes, deposits and payment

Quotes are valid for 14 days. A deposit secures your date; the balance is due before travel day. Payments are taken by card through Stripe.

The Le Shuttle crossing and road tolls are charged at cost on top of the quoted fare. We book the crossing for your dates and provide a copy of the ticket.

Changes and cancellations

With at least 24 hours' notice, we will move your booking to a new date or refund you in full, including the crossing ticket.

With less than 24 hours' notice, we may be unable to refund costs already committed (including the crossing ticket and driver time).

Your pet's paperwork

You are responsible for your pet having valid travel documents: microchip, in-date rabies vaccination, an Animal Health Certificate issued within 10 days of travel, and (for dogs re-entering the UK) a correctly timed tapeworm treatment.

We review your documents with you before travel day as a courtesy check, but the legal responsibility for their accuracy remains with you. If a journey cannot proceed because of missing or invalid paperwork, costs already committed cannot be refunded.

Delays

Crossing operators and border authorities sometimes cause delays beyond our control. We plan sensible slack into every journey, but we cannot accept liability for costs arising from delays caused by third parties.

Your pet's welfare

Pets travel secured appropriately for their size and temperament, with water available and comfort stops on route. We may decline to transport a pet that is clearly unfit to travel, aggressive to the point of danger, or whose transport would breach welfare rules, with a full refund if we do.

Contact

Questions about these terms: call 07445 774214 or use the quote form on this site.